We try to keep shipping costs as low as we can and are pleased to offer a fast, reliable and trackable delivery service priced at £3.95. All orders over £75 are shipped free of charge. You will be sent your tracking code via email immediately after your order is shipped. Please allow from 3-5 business working days and please note we do not ship on Sundays. We also offer an express delivery for a rate of £5.95 for your order to arrive with 1-3 business days. Bill & Edna also offer a free collection service where customers can collect orders, please email us at firstname.lastname@example.org to arrange a collection date and we can then refund your postage charge. Orders must be collected within 10 days of purchasing. Uncollected orders will be refunded after this date.
Please email us at email@example.com purchasing and we will create a bespoke shipping code for you. Our International trackable flat rate shipping is £25 and is available to Europe, America and Australia. Please allow up to business 10 days for delivery for countries outside of the EU and 7 days for European countries. Bill & Edna does not accept responsibility for additional charges such as import duty and tax and custom charges that customers may incur when orders arrive in the designated country.
With regret we are unable to insure delicate items such as ceramics, glass and other fragile materials including china, porcelain, clay and concrete. Unfortunately all delivery couriers including Royal Mail do not allow these for compensation to be claimed should these items be damaged in transit. We make every effort to carefully, safely and securely wrap every single order we post to our customers and label such items as fragile in the hope delivery agents will take the time and care to be mindful of delicate products. Should items be damaged in transit an exchange for the same product will be offered. In such cases where the product may not be available, a full refund excluding the postage cost will be given.
Should an order be returned to us if the recipient was unable to receive the order, we reserve the right to charge our standard shipping cost of £3.95 for the item to be redelivered. Please note that all orders have a maximum 3 delivery attempts before the order is returned to us.